The Systems and Customer Care at NetFlorist is PATHETIC!!!!!!

Not even worth one star in my view. I recently received a R400 voucher for Netflorist from Discovery. The experience was a nightmare. First, I couldnt purchase more than one of the items I wanted on the website. Then I spent 15 minutes chatting on the website to Jordan Kelly who couldnt help me and after wasting my time, asked me to phone the call centre. When I got through to the call centre I spoke to Wayde. After using my voucher code, Wayde told me I had to pay in significantly more than I initially assumed given the exorbitant delivery charges and that I couldnt reverse the purchase because we already redeemed my voucher code. Then I couldnt pay the balance I owed after the voucher with Voyager Miles, E-bucks or Discovery Miles as none of these platforms were available when calling the Call Centre. Wayde told me I had to pay with my DiscoveryCard or I would lose the voucher. Then my Discoverycard (one of their partners) didnt work on their platform. then Wayde tried another platform and it didnt work and I was put on hold for about an hour. My point is if you are selling a service and one of your major selling points is the convenience you offer, this definitely isnt convenience to me. I will never use NetFlorist again but I will also tell everyone I know what a nightmare experience I had in dealing with them. All this to buy 4 stupid mugs. Never again....... In fairness, Wayde is a nice guy and he said even he would have lost his cool if he was in my situation.