The most pathetic service ever from Netflorist

I sent this email to Netflorist on Friday on the pathetic service, to date no response.

Fri, 6 Sep, 08:32 (3 days ago) to NetFlorist

Good morning

I am utterly disappointed in Netflorist, you people have taken a special memory that was suppose to be created today for my daughter on her 18th birthday away from me. Shame on you!!! I initially ordered RA7869 - Royalty Birthday Enchantments, let me tell you why that one specifically.

My daughter is 1530km away from her mom, dad and brothers because she is currently completing her matric in Vredenburg living with her granma as we recently moved to Centurion. Today is a significant day because she is turning 18 years old. The royalty balloon has a crown, because she's our princess, the little teddy bear to cuddle or just squeeze when she misses her family and lindt chocolate because its her favorite.

When the order was placed it showed that this give will be delivered on the 06/09/2019, only after I paid and got your email I saw delivery date for the 11/09/2019. I was totally livid, called your call center and Kian to be best of his ability tried to help and explain. Today on my only daughters 18th birthday, I'm sending her daisies, for real the ****tiest gift with no meaning, because its the best that could of been done under the circumstances.

I will not remember this day for its significance but for the fact that you people stole a piece of our joy that was to be shared.

I will be sharing this on my social media platforms and HelloPeter to make people aware of the type of service you deliver.

Regards Terence Hansen