The last straw.... You can just as well close your doors

I Was hoping I get this opportunity. So, I have been using this service since 2015, I am happy to say it will now come to an end... my last three transactions all had issues, one not being delivered, and two including my last one a day late... the last one was the final straw. It was for our anniversary and my wife sat at work till 17:00 and at 17:50 I get a call they could not deliver.... It's pathetic that a big company like netflorist cannot track or call a driver... this was the excuse after trying to follow up for two hours. never again..... The last thing i want to share is ... how do you want to charge people extra to prioritize delivery... YOU ARE ASKING MORE MONEY TO DELIVER A SERVICE TAHT SHOULD BE A STANDARD TO THE CONSUMER?