The company that only delivers disappointments

Booked a floral arrangement for my grandmoms 70th birthday on the 1st September for delivery on the 10th of September which was today. The arrangment was picked up at 11:30 am but never delivered. I had asked my grandmom to cancel her birthday lunch to wait for the delivery because i didnt want there to be no one at home when the parcel is delivered. She waited and it never arrived, i am completely disgusted with this type of service received from Netflorist and ill never ever use them again. I will also tell my family not to order through them. They turn celebrations and milestones into pure disappointment.