Thanx for messing up my V-Day

I placed an order on NetJewel yesterday to have a necklace delivered to my wife for Valentines Day. I asked for it to be delivered on 13 Feb 2018 (today) cause it was due to be delivered with a free box of Lindt chocolates.

However, for some unknown reason, the NetFlorist delivery person arrived at my wife (who knew nothing about the delivery) and informed her that the order had been cancelled. EXCUSE ME??? A) I never cancelled my order. B) WHY IN THE WORLD WOULD YOU ARRIVE AT A DELIVERY ADDRESS TO INFORM SOMEONE THAT THE ORDER HAD BEEN CANCELLED????

Now, not only did my wife not receive the surprise gift for Valentines Day, but she thought I had cancelled her gift. Thank you NetFlorist for being absolutely pathetic!

So I now tried to get hold of you guys telephonically, only to waste 7minutes holding the line with no answer. Wow! How many people have you upset this Valentines Day with similar issues?