Thanks for not making my LOVED ONE'S DAY

Netflorist had a system glitch which accepted payment however my order was not processed, despite the payment processing successfully. The item was meant to be delivered on Mothers Day. upon calling them at 9am this morning the gentlemen Xolani confirmed he will call me 20 minutes to give me feedback on the matter, I eventually called through again at 14h15 spoke to Rene who was very helpful request proof of payment to be emailed to her so she could escalate. I then get a call back from Xolani saying payment has been received and order will be deliver tomorrow. What is a mothers day gift worth 2 days later, the idea is to gift on the special day Netflorist not 2 days later, had the matter been given the required priority when I called through this morning it could have been delivered, why should it require a customer calling to follow up to get any feedback, Basics of customer service. I often have used the service in the past but you sadly have lost a customer. thanks for not making my loved ones day