Thank you NetFlorist for the worst Valentines Day ever!!!

On 12 February I ordered 12 red roses for someone on valentines day. I was outside South Africa so I did the order online. NetFlorist immediately deducted the money. After receiving no call from my girlfriend, I went online to track my order. There was no order or history of a order, yet they took my money. There is no way to fix this. How do you explain to someone that you wanted to send flowers on valentines, and the florist took your money, but did not register the order? Especially if you are outside the country and cannot remedy it in any way! Thank you Netflorist for giving me the worst valentines day ever!