Thank you for ruining my sisters birthday

I ordered Birthday edible arrangement for my sister that was supposed to be delivered yesterday at JHB CBD, a corporate building, but the driver was extremely rude to her that she ended up not taking the delivery, she said he didn't even greet her the first thing he uttered was that \she is wasting his time, he could have done other deliveries already\" . I called Netflorist numerous times between yesterday and today to try and sort this out, every call center agent i spoke to promised to call me back after 5 minutes to give me feedback but NONE of them did, NONE, i had to keep following up. Around 11 am this morning I spoke to an agent who said she apologized for the inconvenience the order will be delivered today between lunch time and 5pm, I accepted the apology and hoped it will be delivered today as promised. I call again at 3pm to track the order I am told, the order is not sent for delivery because I didn't tell them what to do with it. What nonsense is this, can someone please explain to me! are you running a business or a ****a shop!!I want a cancellation of my order and an apology from Netflorist, i will never ever place an order with you again. "