Terrible website, communication and service, first and last time I support you! order number ***

Ordered a package on 7 July to be delivered on the 9th, way in advance to make sure it was delivered. It was meant to be a surprise for a friend on a special day. At 4pm on the 9th I tracked my order and was happy to see it had been delivered. I phoned my friend, very excited, asked her what she thought. she was clueless, turns out the package had not been delivered. Tried phoning Netflorist, spoke to a lady named Cleopatra, who put me on hold to find out what happened, then promptly disconnected me. Tried again bit it was too close to 5pm so they just put me on hold. Sent them an email that same afternoon. The following day I had no response on my email, I phoned them around 11am and spoke to Tidimalo, she apologised profusely, said that team was on leave today and they would only be able to update me on Monday. But said they would include a complimentary gift to make up for their error. Daisy later phone and emailed, also apologising non stop.

Long story short, Monday, no delivery, and NO feedback ****il I followed up again). Daisy via email, later another lady via a call. Again saying it will be prioritised for today. Tuesday.... still no delivery.

I understand there's unrest, and delivery's are a mission at the moment, my problem is with your complete lack of professionalism, really bad communication and zero delivery on those big bold promises you make in your adds. Your website always has issues, the obvious one being that your tracking system doesn't work.

Had you kept me updated on delivery I would have been fine, instead I hyped my friend up on friday, then told her i'm sure it will come on Saturday, then told her definitely on Monday as promised:( So yes, I'd like to thank you Netflorist, for making a special day a complete disaster, for making me look like an idiot, celebrating a delivery that wasn't even there, for making my friend feel unimportant on a very important day. Just overall for ruining a day that should have been a good one. Thank you!! NEVER EVER AGAIN will I make use of your services!!!