Terrible Valentines Day(2017) Roses Delivered to my girlfriend

<p>So as valentines day approach, we all would like to spoil our loved ones on this special day however businesses take advantage of this special day and bump prices up by almost 200%-300%, </p> <p>A normal bunch of roses which usually sells at about R179 at Netflorist excl delivery is bumped up to R479 Excl delivery, But its valentines day and the thrill a young lady experiences recieving roses on this very day is probably unexplainable so anyway i purchase this bunch of roses and total cost about R500 or so with delivery.(Which is way overpriced for 12 simple roses). Anyway the deal is done and Netflorist Delivers this bunch of roses which i've purchased on 14th Febuary 2017, The bunch is wrapped in craftpaper which is creased and untidy as well as 4 out of the 12 rose are dead. so the guy delievers and leaves, My fiance then calls me and questions the quality of these roses and i've been deeply disappointed with quality that netflorist has provided. I've called netflorist within the hour of the roses being delivered and they advised the driver will collect the roses and they apologise for the inconvenience and they will refund the amount paid for these roses within 5-7 workings days. Up until this very day, a driver did not arrive, i've called numerous times with agents telling me the refund was being processed but i havnt recieved a cent.</p> <p>Really ****ed of as it was a very special day. I didnt mind paying the money but atleast honour your standards and repuatation. </p> <p>I will rather purchase a bunch at R99 at the local retailer than the overpriced online store</p>