TERRIBLE TERRIBLE SERVICE!!! STAY AWAY!

We placed an order for two sweet and salty hamper packs, a personalised mug and coaster, a succulent, 2 personalised mugs with succulents which was set to be delivered on the 3rd December 2019.

First of all, the delivery was delayed due to the fact that the delivery guy was lost and once we assisted him with directions, he then stated that this was not his area for delivery. He also stated that we would have to wait, thus, delaying our original delivery from 10:00 am to 14:00 pm.

Once we had received our delivery, we opened the package, we found that the chocolate had melted all over the hamper and its contents.

Not only were they melted but one of the packets of nuts was not in its “supposed” container, i.e. The box.

Not only that, but on the day of delivery we were called to be informed that our personlised mug and coaster would not be delivered due to them running out of stock on coasters, they supplemented this with a voucher, increasing it from R259.00 (original value of product excl. delivery) to R300.00 (excl. delivery). Now we dont mind this solution, however, what are we going to do with R40.00 extra ("for my troubles") when it doesnt even cover delivery. We have paid for a product that was not delivered and now have to pay for delivery for a product that we never even wanted.

Luckily the succulents in a personalised mug arrived in okay condition.

Because we have an event and Netflorist's mishap happened on such short notice, we had no choice but to use the voucher as we were desperate, hoping that this time around things would be different, even going so far as to selecting different gifts, which we thiugh had less of a risk value to them. HOWEVER, 2 days later from the original incident, we have received yet another call to tell us our product would be delayed due to it being damaged in transit.

We are very disappointed with the quality and delivery service of these products, it was our first time ordering from Netflorist.

These gifts were meant for our partners, to be presented to them this 7 December. This process is now delayed as we have to source new items on such short notice.

We have tried to contact the call centers and leave complaints, on two occasions we have gotten through, the first attempt with a lady giving us an email address to which we were meant to forward our complaints to. We did so, no response. Day 2, second attempt, we spoke with another lady who did not recognize the email address given by the previous consultant. We were once again told to forward our email to ***, with no avail as we have yet to receive a response. Truly and utterly disappointing service.

Due to the inadequate products and delivery service, we will not be returning as customers.