Terrible service over and over

<p>I have ordered a lot from Netflorist lately and every order is a mess. Not one order is delivered without some sort of issue. My last order was sameday delivery yesterday for flowers and a box of chocolates. The flowers were delivered but not the chocolates. I phoned and got put on hold for what seemed like ages until I put the phone down and phoned again only to be told that the driver forgot to give the chocolates but would be back to drop them off. I waited and waited, until after 17:30 and still no chocolates although I was assured they would be here by 17:00. This morning I got in at 8:15 and still no chocolates. I then had to call them again (because no one got back to me) to be told the driver was busy until 19:00 and could not make it. I then lost it and said I wanted my chocolates now as the gift for my friend had been ruined. Within about 15 minutes I then received my chocolates. This is just one of the ongoing issues with Netflorist. I have a direct contact there who I email regulary to make sure my orders are 100% and yet this still happens. I asked for this to be escalated to a manager and I have yet to hear anything back from them....Disgusted with service that should put a smile on my face.</p>