TERRIBLE SERVICE-NETFLORIST

ON THE 3RD OF DECEMBER 2015 AN ORDER HAD BEEN PLACE FOR DELIVERY 04/12/2015. NON DELIVERY EMAIL HAD BEEN RECEIVED AND STATED THAT AN ATTEMPT HAD BEEN MADE TO CONTACT ME HOWEVER NO SUCH CONTACT HAD BEEN MADE. UPON SEVERAL CALLS TO THE CALL CENTRE ON MY PART, I WAS CONTINUOUSLY TOLD THE SUPPLIER WAS OUT OF STOCK AND DELIVERY WILL OCCUR THE NEXT WEEK AND SO ON. LERATO HAD PROMISED A REFUND AND DELIVERY THE WEEK OF THE 8/02/2016. THE REFUND HAS BEEN DONE HOWEVER NO DELIVERY TO DATE. AN EMAIL WAS SENT ON THE 12/02/2016 TO QUERY WITH NO RESPONSE. CONTACTED THE CALL CENTRE TO SPEAK TO LERATO AND WAS PROMISED A CALL BACK HOWEVER NO RESPONSE. IS ANYONE EMPLOYED THERE HELPFUL TO CUSTOMERS?