Terrible service from Netflorist

I have been using NetFlorist for the past decade or so. Never had a problem before. My mother's birthday was on 01/03/2019. I placed 3 orders on 28/02/2019. I paid for premium delivery service to have the orders delivered before 1pm. On 01/03/2019 at approximately 11am I received a call from Netflorist to apologize but their photo printer has problems, so they could not deliver the vase with the photo of my daughter on that day. But they promised to deliver the flowers in another vase together with the other 2 orders and will send the photo printed vase later. I was not happy, but what could I do? They did not deliver the flowers together the other 2 orders (aromatherapy bath soaps & a Bonsai tree). They also did not deliver before 1pm but only after 3pm. I complained. The next day a driver shows up with a bunch o flowers. He did not know about the photo printed vase even though it was on the delivery note. I complained yet again. They offered me a R300 voucher and said they would send the correct order as soon as possible. During the next week they made another delivery. More flowers in a glass vase. No photo printed vase and no explanation. This week it appeared that one of the other orders, the Bonsai tree, was also defective. There must have been cracks in the bottom of the pot, because when my mother lifted it up to water it, it crumbled. I have written at least 3 times again, yet received no response. It appears as if they consider the matter closed now. I still haven't received what I ordered. On World Consumer Rights Day I demand that they fix this. What was supposed to be a happy pleasant surprise for my mother on her birthday turned out to be a disaster. Sies man!