Terrible service from Netflorist

I placed an online order at Netflorist at 8am today. Received an email from Netflorist at 13:30 advising that the delivery was on its way. I called Netflorist and spoke to Rene Malan, was advised that the driver only left with delivery at 2pm. I asked when will the flowers be delivered and Rene stated that she cannot get hold of the driver. She further said that if the delivery cant be done today, it will be done tomorrow. On the website, it clear states same day delivery. Special occassions dont happen everyday. Furthermore, the nonchalant attitude displayed by Rene Malan, is not in the interests of good customer service. How can Netflorist not get hold of the Florist in Durban, apparently they have no telephone.