terrible service from call center and delivery

i am very disappointed in service from netflorist<br> i requested a gift to be delivered during lunch time... then got confirmation saying that gift was delivered, however wrong deliver note was signed....<br> hours later and still no delivery has been done.... <br> when request for manager, she is always on a call.... <br> terrible service from the call centre <br> gift only arrives at 3 o clock after the person left work..... wow wat a suprise<br> totally useless, will never order again