Terrible Service Delivery from Netflorist. #Very upset Customer

I ordered a Mothers Day Promotional gift on the 9th of May. Paid in Full with delivery charges. They promise to deliver on Friday the 11th. Its the 15th of May, Mothers Day has long passed and I still have not received my Mothers Gift. No gift was given to my mother who lives far away from me! I have made numerous calls and spoken to Livern a team leader who gave me empty promises and no delivery. I believe this is atrocious service. I do not recommend you use Netflorist- this is the most frustrating and pathetic service and accountability i have ever received! Eventually after I THE CUSTOMER had to make many calls to resolve this using my own airtime, they advised they could only refund my money 10 WORKING DAYS after thr 15th of May. WOW- Such a great experience for my moms gift and me as the PAYING customer! Pathetic!!!