Terrible Service Delivery!

I am extremely unhappy with the level of service I’ve received from Netflorist, this is the 3rd time we’ve been let down. The1st time, the order was delivered a day late and the 2nd time we had to cancel the order since it was not delivered in time and the person was discharged from the hospital.

We placed this order on Saturday the 11th of May at approximately 5:30 – We received confirmation that the package was on its way on the 13th of May at 10:21 and a confirmation of delivery at 11:01. This package was never delivered. The recipient received a call informing her that the driver was in front of the gate, she told the person that there was no one at the gate, and that was the last she heard from them.

I sent an email Monday evening (the 13th of May), followed up the on the morning of the 14th, and followed up again at 16:42 – I was told to leave my number so that they could phone me back in 10 to 15 minutes. An hour later I phoned Netflorist and I was left on hold for 13 minutes and another 5 minutes after that.

Eventually, a manager phoned me at 17:42 and promised to give me a call this morning (the 15th of May) between 8 am and 9 am. Yet again I've been let down, no follow-up, no phone call or email. Empty promises are all I get This is totally unacceptable!

I would NOT recommend Netflorist to ANYONE