Terrible service

I ordered 3 items on the 30th of July 2021 and I was informed that I will receive all items the next day (31 July 2021). The delivery was made but only 2 items were delivered and was advised that the 3rd parcel will be delivered by another driver. Firstly, I don't understand why I have to pay 3 delivery fees in one order. As if that is not enough, you then fail to deliver the 3rd item as promised. I wrote to customer care on Monday the 2nd of August and I was advised that there was a delay in production and that my 3rd item should be delivered by Tuesday the 3rd of August. It is now Friday and I still have not received my 3rd parcel nor any communication from Netflorist since Monday. I would like my 3rd parcel to be delivered ASAP or refund me. You charge customer 3 delivery fees in one order yet you fail to deliver. This is unacceptable.