GM
Genevieve M

1 reviews | Active since Oct 2013

17 Apr 2015, 10:18

TERRIBLE SERVICE- \Best Florist in SA""""

On Thursday I payed for a delivery for the next day. On the Friday I tracked my service and it was still undelivered, I tracked my delivery again 3 days later - Undelivered. i phoned the call center- not only was there a VERY loud and annoying recorded voice but I waited over 20 min to speak to someone. The lady on the other line said she would have to phone their Courier company. She put me on hold for another 15 min. Eventually she said that they could not deliver the parcel because the address i had given was in correct. I then asked why NO ONE had gotten back to me and she could not answer my question. she said she would phone me back with an answer. I waited the whole day and no one phoned me. The next day i heard that my parcel was delivered from the person I bought it for. i then went onto their website and emailed a complaint - i received a response that some one would get back to me in Less than 9 hours- 48 hours later still No response.<br> <br> This service is unexceptionable and i will no longer be using Net florist in the future - First and Last time.<br> <br> Regards<br> <br> ONE UNHAPPY CUSTOMER <br>

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