Terrible service and feedback.

<p>So I placed an order to be delivered 04/07/2016. My only request was that it must be delivered after 13:00, and I saw on the website that they cannot guarantee a time, which I was fine with. Order no ( ********** 43)</p> <p> </p> <p>Eventually I contacted the call centre at 17:00 on the day, and was informed that they will contact the driver and give me feedback. After the call was dropped, I phoned back again and was told that security would not let them in.</p> <p> </p> <p>Funny thing is the recipient address was at a nursery school where she had the gate key and opens for everyone, and there is definitely no security there. So either the driver was lying, or the call centre agent was. I did however specifically state that the recipient would not be there the following day, and I would have to get back to them with regards to a way forward.</p> <p> </p> <p>Amazingly the flowers were delivered on 05/07/2016, and the recipient (Who was not even there) apparently signed for it.</p> <p> </p> <p>It really is a great way to ruin a special occassion, so thanks NetFlorist for that!!</p>