Terrible service and disappointing products

Good day.

I placed an order on the 20th of October to be delivered to myself on the 2nd of November.

When I attempted tracking my order on the 2nd, it was stuck at the same status (Production). I submitted an online query, and was first given the excuse that my order was placed after the cut off. (how can that be, having placed the order well in advance?)

Next excuse was that the bakery is closed over weekends, and that because of the public holiday on Monday, the bakery still wasn't working.(this almost makes a bit more sense than the first excuse) and I was assured that my order would definitely be delivered by the 3rd of November.

However, when I checked the status of my order on the 3rd, it was still stuck at exactly the same statue (production). When I sent through a new online query, it took a very long time for anyone to get back to me, but with no real information on my order.

I was eventually assured that I would receive my order on the 4th along with a complimentary gift as an apology for the terrible service I've received.

I received my order today but no complimentary gift and I am sorry to say that I was quite disappointed with the brownies. They were dry and crumbly and not at all worth the effort!

I am absolutely disgusted with the terrible level of service received from Netflorist, and will stop recommending you to people.