Terrible Service

Placed 2 orders on 6 May 2020, both for delivery in Knysna. The 2 addresses are 2.8km apart. 1 order was delivered (on Monday for Mother's Day on Sunday). The other order was not delivered. I finally get hold of someone in the call center today, who tells me the florist has closed, and that is why the order was not delivered. Yet the order placed 12 order numbers later was delivered.

They can offer me a refund or a voucher. What use is that when the flowers should have been delivered last Sunday.