Terrible Service

So here is my story.<br> I logged an order via email for \Peronalised Beer"as my order was bringing up an error due to the personalised message I was trying to construct. After calling the call center they advised me not to worry and send my order to [Email Removed] after 3 days of no reply I gave them yet another call to ask what is happening with this order and they said it has been removed from system. <br> To add salt to the wound i asked to speak to a manager and s/he was conveniently MIA plus i finally got my reply to say that my query had been resolved...Far from resolved.<br> <br> my questions and concerns to NetFlorist are:<br> 1) Why advertise a product that is not for sale?<br> 2) Why do you not reply to my mail for 3 days when an automatic reply is sent to my inbox to say my query will be responded to within \""9 business hours\""<br> 3) Why is there no manager ever available?<br> 4) Your client service agents (call center) all sound so down and do not \""smile on the phone\"""