TERRIBLE SERVICE

I ordered flowers for Valentines day on the 7 February 2023. I totally understand that it's a very busy period and they have lots of flowers to deliver. The online tracking said the flowers are ready on saturday the 11 Feb 2023 already. This was a concern already (how long will the flowers last). On Tuesday the 14th Feb I get a message that at 07h08 that your gift has being picked up and out for delivery. At 15h45 the flowers had not being delivered yet. I was very concerened that the flowers would not be in great condition. I called the call centre on 2 occasions and told they are still within their delivery time which is btw 08h00 and 17h00pm, the call centre agent wasn't really bothered and said if we don't make the delivery we will just refund you and that's that. I asked if the driver could be contacted and just an abrupt NO. The flowers eventually arrived at 15h50 and they were not at all like the imagine on their website. I paid a pretty fortune and very unhappy with the service and final product received. Also the whole surprise on a special day and only to receive the flowers at almost 16h00 is extremely disappointing to say the least. A better system needs to be thought out in order to offer a better seamless service - the last mile is the most important leg of the delivery. DISAPPOINTED