Terrible service

I have placed an order a while ago for my Daughters Birthday on the 17.05.2021 to be delivered directly to her work ! I had to phone several times to change the address, got confirmation that it was changed, i just got a gut feeling to re-check only to find out that only one order was changed to the correct address. I spoke to William who was very helpful to change the address. this live chat they have is pathetic ! you send a message or ask a question and then hold on for more than 10 minutes to get a reply ! then if you don't reply immediately to THEM they close the call ! I need to find out if they will be able to deliver before she goes home? send email no reply ! I will absolutely never use netflorist again. I ordered Roses to be send to Tergniet in western cape paid over R400 for the most degusting Roses ever