Terrible Service

So I ordered flowers for a friend's birthday with NetFlorist. Jerrrrrrrrr you should see how horrible they look. The color was changing from pink to brown, the leaves was falling off and was dry. I then sent them a mail complaining about them and Warren ****son called me and asked if he can have another flowers delivered. Then the driver gets here with flowers that looks even worse than the 1st bunch. The poor driver could not believe it himself he was given those horrible looking flowers to give t someone who paid for them. He even picked some of the leaves off trying to get them to look better but could not win.

With me angrier than Friday when they delivered the 1st bunch. I requested my refund. They then tell me that my refund will be in my account in 3-10 days. Where is the hospitality in that? Did I take 3-10 days to make payment to them? I have already being inconvenienced by them providing me with bad service, wasting my time and selling flowers that was probably used in their offices, now they are inconveniencing me with delaying my refund for me to be able to go buy flowers for the person I ordered them for.