terrible service

<p>I ordered flowers and a gift on 19 April 2017 to be delivered in London on 26 April 2017 for my daughter-in-law's birthday . Although the flowers were delivered , the gift was not. When contacting Netflorist, they stated that they had a system error and did not record the delivery . Due to the long weekend I requested delivery on 2 May 2017. Nobody reverted to me nor rep**** to this request. I find that the staff consider a shrug and half hearted apology sufficient . I am disgusted by the treatment received and had to spend 15 minutes on a phone call to establish whether this delivery has been addressed or not. The answer was vague and I was rewarded with a "perhaps today" or "maybe ".</p> <p> </p>