TERRIBLE SERVICE

Netflorist had did a part delivery of an order. When I had contacted them to track the rest of the order they had **** to me that it would be delivered in the latter part of the day. Failing to do so, they were contacted again and I was told that the delivery will only get to me 2 days later. I called again today, 2 days later and they had no answers as to why I did not receive my delivery. Firstly it takes 30mins to get through to them , they continuously put you on hold, the customer care agent BURST OUT LAUGHING when I had inquired as to why their service is so terrible and furthermore I paid for delivery separately, it was not free yet my stuff was not delivered on time, neither has it been delivered 2 days later. This is highly unacceptable coming from a national "reputable" merchant. I was not assured of anything, there was no apology and there was no compensation for my grievances experienced. Please take into note that Netflorist is not cheap! As a paying customer this infuriates me. The Reference given to me for the call made to them today is: NA ********** 82.