Terrible service

I have never received such terrible service from a company. So my boyfriend ordered me flowers and a personalized teddy bear for Valentine’s Day so he placed the order on Monday and when it came to the payment section then it said error with your payment try again so he tried 4 times then the 5th time it went through so he viewed receipt and also checked he’s bank statement and the payment went off 5 times so once aware of this he phoned Net florist and tried to cancel the 4 orders and The lady Phulani at the call Centre said what’s your order number so he said what it was and then she said no problem orders will be cancelled so he thought the problem was sorted... until today first order arrived at my work the personalized teddy bear driver was friendly and dropped off the parcel and left so the excitement happened and I phoned my boyfriend to say thank you then I found out the entire story about what happened on Monday so he was tracking he’s order and it said the parcels where still on there way another driver arrives with 2 box’s and I said to him sorry I can’t accept this it’s duplicate orders so the driver very friendly says I’m sorry mam please write on the delivery that you returning and why so I did then he left about 2 hours later another driver arrives with one box and not very happy driver says to you can’t return the package so I said I will not take this order and I’m returning it it’s a duplicate so I’m getting frustrated now. My boyfriend tries to phone the call Centre and gets put on hold and then transferred to 5 different people which never call him back or solve the problem until he gets hold of Candice Arens when she finally rep**** and tried to solve the problem but she needs to investigate. So me on the other hand I am at work and received 1 teddy bear and returned 4 teddy bears but have not received my roses. My boyfriend then explains to Candice the story and she has investigated everything that she needs to, she replies to my boyfriend saying that she apologizes for the inconvenience and she found the problem and 2 people where working on the other and they messed it up and offered us a R250 voucher. Bottom line is Net florist destroyed a wonderful surprise and the special thought behind the order, no matter how many vouchers and they tell me they will give me flowers for the inconvenience it will not change the fact that they ruined a great surprise. We will never use Net florist again and would highly suggest to anyone never to order from them!!!