Terrible service.

Netflorist have taken my money for same day delivery, but have held back the order until the next day. There was no discussion with me. I called the call centre. The IVR is ****** confusing. I don't speak slang, nor do I understand it, so it took a while for me to get through to somebody who could assist. The site isn't in slang, so why is the IVR in slang. When I got through to an agent, they couldn't tell me why the order was changed and then told me that they don't do extended hour deliveries in the area. But hey! You advertised same day delivery which is why I placed the order. But. Guess what! You did deliver to the same area at 1740 during the year, a late delivery and extended hours? They can only process a refund in 3 working days if I wanted one. I use the service regularly. I don't believe I will use the service again.