Terrible service

Absolutely terrible service. I ordered flowers as a gift in the morning last week friday with the assurance of same day delivery. NetFlorist failed to make delivery the same day. I mailed their support team and called them on the same day to tell them to cancel and refund my order and I was told that their driver attempted to make contact at 5pm which is a lie because the recipient didnt recieve any calls and they didn't receive any mails or messages from anyone on Friday even after the recipient waited until 5:30 pm (after they had finished work). The driver then also said that the office was closed when it was not closed.

The recipient then only received a notification today 3 days later saying that they are attempting delivery again after i already asked for the order to be canceled. So they are going to try and re-deliver old wilting flowers 3 days later...

When calling them again to speak to a manager i was informed by the agent that all of their managers are in meetings conveniently and that even if I escalate it to a manager the manager is going to tell me they won't refund my full amount I paid anyway.

So Netflorist takes your money immediately, fails to fulfill their service then lies saying they attempted to make contact then penalizes you for their inability to fulfill their service and takes your money anyway.

This is not the first time reciving poor service. I will never recommend Netflorist to anyone ever again. absolutely appalling service