Terrible service

<div id="yui_3_16_0_ym***"><span id="yiv***yui_3_16_0_ym***">I placed an order on 28 April 2016 for delivery on 03 May 2016. On 05 May 2016 that when I saw an e-mail that was sent by Diego Manual informing me that the amount for the order was a huge amount and since I was a first time buyer I will need to submit my ID copy and copy of the card I used. I did exactly that and after I sent the do***ent my parcels wee still not delivered on the date that they were supposed to be delivered. </span></div> <div id="yiv***yui_3_16_0_ym***" dir="ltr"> </div> <div id="yiv***yui_3_16_0_ym***" dir="ltr"><span id="yiv***yui_3_16_0_ym***">I phoned to enquire and was informed that my order was cancelled. I requested for a refund and people have been promising to send me e-mails to ensure that I get my refund. </span></div> <div id="yiv***yui_3_16_0_ym***" dir="ltr"><span id="yiv***yui_3_16_0_ym***">I phoned today to follow up on my refund and was surprised to hear that the purchase was a possible *****. After I sent through my do***ents, I was surprised. I have been dealing with a Diego Manuel whom I sent my do***ents to. Diego does not answer phone calls and does not respond to e-mails. </span></div> <div id="yiv***yui_3_16_0_ym***" dir="ltr"> </div> <div id="yiv***yui_3_16_0_ym***" dir="ltr"><span id="yiv***yui_3_16_0_ym***">I really appreciate if I can get my refund because I want nothing to do with netflorist anymore because of the bad service I received. </span></div> <div id="yiv***yui_3_16_0_ym***" dir="ltr"> </div>