Terrible Quality plants and No Response to Complaints

I have been waiting for a Month for a response to my Complaint. 2 Emails and a phone call and NO RESPONSE. I am now posting on Facebook and Hellopeter in the hopes that someone will contact me. This was my email:

I’m absolutely horrified at my order with Netflorist from Start to Finish.

I placed an order ( ********** 14). I was then called to say that option wasn’t available. I then had to choose something different, I wasn’t allowed to combine two combinations to the same value as per management at the branch, it had to be of similar price selection and only one item.

I then selected Picket Fence of Herbs at R399.00. They kindly covered the difference of the price from my initial order. It only arrived at 17h30 after someone told me it would be delivered just after 3pm. Considering this is a mother of 2 she was stuck in her house for 2 and a half hours waiting.

Please find attached photos which I have dated of your delivery. How is this actually even possible? First day beautiful. 3 Days later I couldn’t believe they had all dropped like that.

Considering these aren’t fresh flowers and herb plants, surely these are meant to last. How are these stored? In refridgerated rooms that keep them looking nice but as soon as they are removed they can’t handle it. Surely you shouldn’t be selling these then? I have sent photos all through the last week and a half. What a waste of money! I feel embarrassed to have sent this to my sister in law.