Terrible Netflorist service

My wife ordered a winter gown with my son's name on it with warm slippers on the 11 May , a few weeks before his birthday , only to find out on the day of delivery which also is his birthday 28 May that they are out of stock. Why did you take the money if you don't have the items. Why did they not contact us to let us know they cant deliver. they are sending a Bonsai tree with Lindt chocolate which is not the same value and refunding her in 10 days time. what type of business if this. will not deal with them again and will also make sure my friends and family does not also