Terrible family time destroying company

I ordered 2 gifts on the 21st. The delivery time was scheduled for the 22nd. Then upon payment the date changed to the 23rd. I was okay with it and arranged that someone be home for collection. Then on the 23rd I checked and the gifts stated "In process" at 2;45 I recieved an email /sms that the pacel will be deliveresld between 7 and 19h00.... it is now 20;00... I left my family in a restaurant to come home to collect the parcel, and nothing has been delivered yet. So not only did Netflorist destroy my family afternoon but I also have to go buy 2 other gifts fo the recipients so that I don't rock up on Christmas eve without gifts. I really want to say a few curse words inbetween here.