1 reviews | Active since Sept 2016
Terrible experience & Zero customer service
They emailed me this morning saying that my order (Which was placed yesterday) is out of stock. They then partially credited my account.
I go on and the exact same items are available so I place a new order. 10 min later the first one, that was out of stock, is out for delivery.
Their contact numbers DO NOT work, it rings once then cuts off and the bot answering the chat is absolutely useless. It cannot understand when a Human being is upset and avoids the actual questions asked.
Eventually they confirm that the first order will be delivered today and will refund my second order. Within 3-5 working day.
I ask for an ETA on when the package will be delivered and all I get is the standard BOT answer "Between 8am and 5pm" even though I was on the chat with it after 8 already.
Zero care for customers who are trying to celebrate an important life moment.
I'm sure when everything goes smoothly customers have a good experience, but as soon as you need any sort of "Customer Service" Netflorist becomes ABSOLUTELY USELESS.
Flowers that were delivered are old and browning already. Nevermind the entire day trying to get hold of anyone at Netflorist to actually sort out the issue with the order. Definitely the last time ill ever use them. Terrible service and experience overall
Flowers that were delivered are old and browning already. Nevermind the entire day trying to get hold of anyone at Netflorist to actually sort out the issue with the order. Definitely the last time ill ever use them. Terrible service and experience overall