Terrible experience with Netflorist ordering process and website

Whoaw - what is going on with Netflorist!?? Today I've tried to order something special for my wife's 40'th birthday - and it was SOOOOOOOO FRUSTRATING!

First issue - the "find a best gift wizard" is annoying as hell. I DON'T want to use the wizard - why force me to? I have to complete it to close it.

Second issue - After I've searched, and added my products - via the wizard, and tried to use e-bucks to pay - prompted me that the products in my list is out of stock in my area. THEN WHY FORCE ME TO USE A WIZARD - that is selecting items in my area - then only when I try to pay it to say - out of stock. I removed the selected items - tried to pay again - I got an error that something went wrong. I've tried to remove items & add new items - but every single time there were issues. it was really really really really frustrating!

An hour later - tried again - this time got a web error, showing errors on the web page.

Ok - so if I can't order online, let's try to call them I thought.... Only that on the second ring, the phone line is dropped.

For the prices one pays at Netflorist - one would at least expect to have a better client journey/experience on the site...