Terrible delivery service

I have lost my sense of humour with Netflorist. It has been 5 days that I have waited for a delivery that I placed. Both myself and my boyfriend work all over the place and often do not know when we will be at home or at the office. Everyday I tell the clueless Netflorist consultant this and THEY PROMISE TO DELIVER BEFORE A CERTAIN TIME AND THEY NEVER DO. IT IS ABSOLUTELY PATHETIC. I then get phoned and put through to the driver WHO ASKS ME TO MEET HIM HALFWAY?!?!?!?!?!?!?!???!?! I ORDER AND PAY FOR DELIVERY AND I MUST DRIVE TO FETCH THE PARCEL SO THAT I RECEIVE IT BEFORE A CERTAIN TIME?!?!?!I have experienced so many problems with Netflorist and I keep giving them a chance and they always fail to deliver. If it isn't the stock that is not available (but they still advertise it) then it is about the delivery. It is absolutely shocking. I am never purchasing anything from Netflorist again.