Terrible customer service

I would just like to express my disappointment with the actual service and customer service I have received from Netflorist. I have called the Call centre this morning after following up on this order multiple times via various channels to have it cancelled as I did not receive the service I was meant to from Netflorist. I also feel that I have received false advertising from Netflorist as I was advertised that the product I have ordered would be received on 13 January and without any communication (which the call centre acknowledged) I have not received this on this date, had I known it would not be delivered I would never had ordered the item as the fast delivery was the reason for my order. In addition, I am being forced to pay a 50% handling fee as well as delivery for the incompetence of the service centre as delivery is being made today despite me asking for no delivery since Saturday evening. I have received no communication from Netflorist on my emails and had to physically call to get a response, which is completely unacceptable. Repeatedly saying sorry is not showing me at all that Netflorist is taking responsibility for something that is their fault.