Terrible customer service

Placed an order through Netflorist. Was told by them hours later that they do not have a florist in the area I chose for delivery and cannot assist, the refund was meant to show in 5-7 days. It has been 19 days (13 working days) later and still no refund. The excuse is that the accounts lady was on study leave. What kind of company cannot ensure that work still gets done when someone is on leave????? Why is an order able to be placed and paid for in an area where they do not deliver????? And how is that my problem? First the person whose birthday it is cannot get a gift because the money has been already paid to netflorist...then the money is not EVEN refunded! :/ I have to say I am very disappointed. I will never again place an order through this ***********, inefficient, lackadaisical company again!