Terrible customer service

I have used Netflorist services for several years and sadly they have slipped. I had ordered flowers to be delivered for today and sadly they still have not been delivered! They were sent to the wrong address! I have tried to contact them and sent them several email and the only response was an automated response. When my husband finally got hold of them and insisted on speaking to a manager , she then **** and said that she had contacted me and explained! Sorry, I have not had any calls in the UK or any emails! And you cannot get any response via their website as their agents are busy. You have now lost my custom fur your unprofessionalism -especially in these times when we are trying to support businesses!