Teddy bear never delivered on the 21st Jan

My Order number is ***. The delivery was received by my friend in East London but the Cream Teddy was not delivered. I phoned in to complain but nobody came back to me.<br> <br> This is a breakdown of my order.<br> <br> *** NETSP314-B - Mixed Pink Roses with Balloon R 279.95 1 R 69.95 R 349.90 <br> *** CRD005 - Guess Who Loves you R 19.95 1 R 0.00 R 19.95 <br> *** CHC000 - Lindt 150g R 79.95 1 R 0.00 R 79.95 <br> *** SFT007 - Cream Teddy R 59.95 1 R 0.00 R 59.95 <br> <br> <br> Delivery To Phumeza Qoboshiyana<br> Sassa, Bkb building, Sassa, Cnr Fitzpatrick and Merino Road, Quigney, East London, Eastern Cape, South Africa <br> Delivery Date 21 Jan 2016 <br> <br> <br> SUBTOTAL R 509.75 <br> DISCOUNT R 0.00 <br> Final Total R 509.75 <br>