TAKEN FOR A RIDE!

My daughter sent me a bouquet of flowers through Netflorist for Mother's Day. The flowers were dead when they arrived and the box of Lindt chocolates was half empty. Although I pointed this out to the driver immediately he said it was not his problem but I should phone the office. After holding the line for about 8 minutes I finally spoke to an agent who apologized and said the whole gift will be replaced. It is now 5 days later and still nothing happened. Not only did they do nothing but they send me an e-mail \We little NetFlorist agents wanted to let you know that your request/query has been closed"<br> <br> It says something for this company where they have an automatic reply service when one reports bad service! Obviously it is an old problem. Where on earth did they learn to write business letters? I take it this is a business?? What kind of salutation is this \""Aweh"