Take your cash and run rouge !!!!!!!!! AmaAfrica

It is with great frustration that I want to report Netflorist.co.za contact no ********** 300. My Order No ********** 65. I placed my Valentines order on the 12th Feb for delivery on the 14th to be delivered to my wife's work address, with a special request that it be delivered before 2pm. However when she left at 3pm there was not sign of her gift being delivered. This started a long and painful phoning process on the 14th. Needless to say that no one answered the phone until late afternoon. I was promised by the agent that the delivery will now be done to my residence before 5pm on the 14th. I waited until six after which time we had to leave for our dinner date. I continued the next day with phoning and spoke to no less that 5 or six people everyone with a different story and promises of urgent delivery. Today the 18th Feb I eventually found their premises at 33 Stanhope Rd Unit no 5 Briadene. After another session of calls in which another agent told me that the delivery was on route. The person at the warehouse from this Durban outlet informed me that they were not aware of my order, they subsequently phone Jhburg and they could not locate the order either. However if you track the order online is says being processed. LIES!!! I then asked for a refund and told it was not possible. Back at my office I phoned the number mentioned above and was told that should I require a refund it will take up to 10 days to process. They have taken my money I have not received the gift and yet I must wait for a refund???? The last person I spoke to was Keano today at 12.19. I will not recommend them to anyone. And ask you PLEASE to re-think using these rouges. Their client service stinks!!!