Systems off and still helped

Called Netflorist to place an order and part way through the order there was a system problem. The operator, Busi, took my details and promised to call me back as soon as the system was online and working. An hour or so later Busi called, inquired as to whether I had perhaps called back myself or processed the order another way (I hadn't) and so took my order (having noted my items already taken down earlier). Thanks for this good service NetFlorist (and Busi!).