Surprise!!! Or not so surprised

<p>The online florist has messed up twice with my order. Tey have sent the wrong wording in my card as well as droopy flowers. I complained and customer service wanted a pic.. Imagine how embarrassing.. what do i tell the receipient.. ''please send me a pic of the droopy flowers and the card that was incorrect"</p> <p>Second time around.. the delivery guy drove around all day.. can you imagine the statee of the flowers? I called so many times but I was not given the cell number. Also the surprise was spoilt as the receipient was contacted to get an alternate address. I told the receipient to "act surprised" But .. after I had the flowers recalled and wanted the delivery the next day.. I heard nothing from netflorist. And guess what the delivery is again late.. </p> <p>So much for punctuality.. or informing the customer... and for causing such an embarrassment and most of all... spoiling the surprise</p>