Such a downgrade on Netflorist service! Twice now! Don't make the same mistake

I am not sure what is going on with Netflorist and their personalisation department. The last two times have been shocking. I ordered a personalised frame with images all uploaded correctly and came back with all images squished to fit frames in wrong places. This was eventually only delivered the third time correctly. By then I had missed my opportunity to send it overseas for a friend. This time I ordered a frame with a couples name and their image. I ordered on Friday and was told I will get it on Friday and obviously why would I believe that as again I was disappointed when it didn't arrive on time. Rather under commit and over deliver Netflorist rather than the other way around. I have now lost the opporutnity to give this gift to the recipients on the Saturday. I tried on numerous occassions to call on Saturday and at least 8 times the phone just rang and rang and on one of the times I got through to someone and then 6 minutes later still hadn't come back to me after putting me on hold. I am disgusted by this service. All the while there is no recourse for them. The first time I managed to get my delivery fee refunded but I had to ask - what **** customer service. Won't be ordering from them for a while, and will make sure to tell my friends of my experience too