Substitute products valued below the premium price (Netflorist)

I am a regular client of Netflorist. I Ordered and paid a premium price for a bouquet of roses with a balloon, A half bunch of mixed flowers was delivered that could have been picked up at the local Spar/Checkers. I would not have even know about the below average substitution, as the recipient was more than grateful to have received something and not a word form Netflorist. My question is how many times have Netflorist gotten away with delivering the incorrect product. It's happened to me twice in 4 months. Netflorist key words is same day delivery, which was not kept to either on an order. I have been trying to resolve this from 6 November 2020, and to date I have not been given a satisfactory response. Consumers must be aware that they must check with the recipient's to confirm what they paid for was delivered.