Substandard Quality & No Response on Promotional Item

I am extremely disappointed with my recent experience with NetFlorist.

The roses delivered were not fresh. Several petals were already curling at the edges and the blooms did not appear firm or vibrant as fresh roses. I have taken clear photographs as proof.

In addition, there was a promotional chocolate offer linked to my order at the time of purchase. The chocolate was not delivered. I sent an email enquiry to clarify, taking into account that there were terms and conditions attached to the promotion. On their Facebook post, I noted a customer who indicated that according to an agent she spoke to, orders placed before a specified date would qualify, and my order fell within that period. I took screenshots as proof and also posted on NetFlorist’s Facebook page to query the matter. I forwarded proof of my Facebook post via email as well. I had earlier spoken to an agent who promised to get back to me, forwarded the post to her too but I have received no response or follow-up.

On a separate order, I had also ordered a personalised keyring and the quality was shockingly poor. The image printing is grainy, overly dark, and lacks clarity. The finishing is substandard to say the least. It looks nothing like a professionally produced personalised item and does not reflect the quality advertised.

Only positive was their drivers, who were both professional and on time.

The lack of accountability and communication is extremely disappointing. For the prices charged, one expects quality products and at the very least, proper customer service and follow-through.

This was meant to be a special purchase, and the overall experience has been deeply underwhelming.

I am still awaiting proper feedback and resolution.